OFFICIAL PUBLICATION OF THE PENNSYLVANIA ASSOCIATION OF COMMUNITY BANKERS

Pub. 2 2020 | Issue 7

hometown-champions

Hometown Champions

Communities across Pennsylvania are growing and thriving because their community banks care. The service and commitment demonstrated by community bank employees keeps customers faithful, and their sincerity keeps others hopeful. It is because of these employees that communities across the Commonwealth are thriving and becoming better places to live and work.

When it comes to community banking in Pennsylvania, the uniqueness, talent and attributes of the 14,000 individual community bank employees combine to make the entire industry greater than the sum of its parts.

As we travel across Pennsylvania, we meet community bank employees from many different backgrounds. Some are new to the industry, others have worked their entire careers in it. No matter how long these employees have been involved in banking, they all share a common thread – a love for their community. They truly are the ones responsible for bettering their hometowns.

As part of an ongoing series, each month we will be featuring interviews with these community bank employees, these “Hometown Champions.” Through these interviews, we hope to gain some insight into what makes the community banking industry great in Pennsylvania.

This month, we chat with the hometown champions from Community State Bank of Orbisonia. For 69 years, Community State Bank has put their customers first by creating financial opportunities for their customers and supporting the communities in which they serve. As Huntingdon County’s only locally owned bank headquartered in Huntingdon County, Community State Bank remains committed to enhancing long term value to their shareholders while providing exceptional service to their customers and reinvesting in their community.

Rachelle-Williamson

Rachelle Williamson

Rachelle Williamson
Teller

PACB: How did you get into community banking?

RACHELLE: I started working in community banking right out of high school. I enrolled in two accounting classes my senior year and that’s when I knew I wanted to work in the banking field. When I got a call for an interview, I already knew how CSB operated because my family and I always banked there. I knew CSB was the career for me because I enjoy working for a family based business and I knew I would do well with all of the accounting aspects of the job. I am currently a part-time teller and I’ve been with the bank for a little over three years now.

PACB: What is the most rewarding aspect of working in community banking?

RACHELLE: Every relationship with our customers is personal; they’re not just a number. Our employer values us as employees, as well as the customers. There is a lot of room for growth with CSB, which is great for my long-term goals here.

PACB: People always want a definition of “community bank,” what’s yours?

RACHELLE: Most people think small when they think of community banking. We may be small, but we have the opportunity to know each employee who works here. Our hearts and dreams are BIG when it comes to the goals of the bank, as well as our employees and customers.

PACB: Tell us something about yourself that most people don’t know.

RACHELLE: On a personal level, one thing most people don’t know about me is I love going to the dirt track races. I’ve gone ever since I was a little girl, because a lot of my family races and now my fiancé races too. On a work level, I’ve made a lot of friendships throughout my career at CSB.

PACB: What is the fifth picture in your camera roll on your phone, and can you please share the story behind it?

RACHELLE: The fifth picture in my camera roll is my sweet fur baby on her first birthday. I made her pup cakes for her big day. Her name is Zoey and she is a full Siberian husky. Her coat is rare, its called agouti. She has one brown eye and one blue eye. She is the sweetest, craziest and most beautiful puppy.

Amber-Gerholt

Amber Gerholt

Amber Gerholt
Deposit Operations Manager

PACB: How did you get into community banking?

AMBER: I became a customer at Community State Bank when I was a young adult. From the very first time I stepped foot in my local branch, I fell in love; at home, almost. I was made to feel like I was among friends, as though they truly cared about me as a person, not just a customer. Fast forward to a few years later when I was at a point in my life that I needed a job. I heard the bank was hiring a part-time teller and decided I would give it a go. I thought my employment with the bank was just temporary. It was intended to buy me some time to search for my true calling. Boy was I wrong! Here I am 11 years and counting with a career that continues to bless me beyond belief.

PACB: What is the most rewarding aspect of working in community banking?

AMBER: I would have to say that the most rewarding aspect of working in community banking is togetherness. When you work in a community bank, you have the opportunity to build meaningful relationships with both customers and colleagues. It’s not just a job, it’s a passion to make a difference in the lives of others, whether it’s balancing a checkbook, offering a solution to a financial need or simply offering a warm smile to a passerby.

PACB: People always want a definition of “community bank,” what’s yours?

AMBER: Simply stated, a community bank is a financial institution that is locally owned and operated. On a deeper level, it’s an organization that knows where its roots are and is dedicated to making decisions for its individual communities. Their priority truly is taking care of the people and areas they serve. They never have to explain what sets them apart because it already shows.

PACB: Tell us something about yourself that most people don’t know.

AMBER: Hmmm … this is a hard one. I’m usually an open book, so there’s not much that goes unknown. When I first meet people, I’ve been known to use memory tactics to remember their name. These tactics have included, but are not limited to, word associations, mental pictures and rhyming. Being able to refer to someone by name is something I take very seriously.

PACB: What is the fifth picture in your camera roll on your phone, and can you please share the story behind it?

AMBER: My family and I enjoy spending time in nature. We found this cross on one of our recent hikes. It was on the side of a ridge in the middle of the woods. Envelopes had been nailed to it. The envelopes appeared to have handwritten messages inside. It was a beautiful discovery that evoked profound emotion.

Denise-Doyle

Denise Doyle

Denise Doyle
Loan Officer II

PACB: How did you get into community banking?

DENISE: I began working at Community State Bank my senior year of high school through a co-op program.

PACB: What is the most rewarding aspect of working in community banking?

DENISE: The most rewarding aspect in my job as a lender in a community bank is financing someone’s first car or home and experiencing the excitement of the purchase with my customers.

PACB: People always want a definition of “community bank,” what’s yours?

DENISE: My definition of a “community bank” is one that is involved and supports the community in various ways and provides policies that enable their employees to help their entire customer base, including the ones that are forgotten by the larger banks.

PACB: Tell us something about yourself that most people don’t know.

DENISE: Most people do not know that my desire initially was to attend school and become an X-ray technician. I’m glad now that the cards fell the way they did.

PACB: What is the fifth picture in your camera roll on your phone, and can you please share the story behind it?

DENISE: My three precious grandsons, ages 4, 6 and 8. They fill my life with love and play

Karla-Shadle

Karla Shadle

Karla Shadle
Trainer / Marketing Specialist

PACB: How did you get into community banking?

KARLA: I was fresh out of high school working at my uncle’s little country store and loving life. One day my grandfather took me in to meet the CEO of our community bank at the time. I loved what he had to share with me about banking and decided to fill out an application. About a week or so later I was called in for an interview. Two weeks later, I started as a part-time teller. My intentions were to work in that profession until I got my degree; however, when I graduated from college, banking was already in my blood and I never left.

PACB: What is the most rewarding aspect of working in community banking?

KARLA: The most rewarding aspect is knowing you are working for the customers, the community, and at the end of the day you have made a difference for them. So many banks get caught up in profit margins, goals and deadlines that they lose sight of the real reason banking exists in the first place. Their main focus should be serving the customers and having a part in serving the local communities.

PACB: People always want a definition of “community bank,” what’s yours?

KARLA: Community Banking is the soul of banking. It’s the type of banking that still values what is important for our customers and communities. When you don’t focus on those two valuable pieces you wouldn’t succeed. I have worked in corporate banking and I am so glad to be back with a banking family whose values, missions and visions come first before the numbers.

PACB: Tell us something about yourself that most people don’t know.

KARLA: Well, if you haven’t known me for long, you will quickly find out I love to talk. There isn’t too much that people don’t know about me.

PACB: What is the fifth picture in your camera roll on your phone, and can you please share the story behind it?

KARLA: I was recently at a Women’s conference where I saw Candace Payne (Chewbacca Mom). I am telling you I left there with my sides hurting from laughing so hard and also challenged with life lessons. What an amazing speaker she was; if you haven’t seen her you need to!

By The Community State Bank

This story appears in 2020 Issue 7 of the Hometown Banker Magazine.

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