Communities across Pennsylvania are growing and thriving because their community banks care. The service and commitment demonstrated by community bank employees keep customers faithful, and their sincerity keeps others hopeful. Because of these employees, communities across the Commonwealth are thriving and becoming better places to live and work.
When it comes to community banking in Pennsylvania, the uniqueness, talents, and attributes of the 14,000 individual community bank employees combine to make the entire industry greater than the sum of its parts.
As we travel across Pennsylvania, we meet community bank employees from many different backgrounds. Some are new to the industry, while others have worked their entire careers in it. No matter how long these employees have been involved in banking, they all share a common thread — a love for their community. They truly are the ones responsible for bettering their hometowns.
As part of an ongoing series, each issue, we will be featuring interviews with these community bank employees, these “Hometown Champions.” Through these interviews, we hope to gain insight into what makes the community banking industry great in Pennsylvania.
This month we chat with a Hometown Champion from Asian Bank, located in Philadelphia County.
Asian Bank has served Philadelphia since June 1999. Their goal is to offer an ever-widening range of personal and commercial financial products. Simultaneously, they strive to provide their customers with a quality of service unsurpassed by other banks. Over time, this partnership will benefit the customer, the community, and the bank.
Asian Bank’s mission is to provide personalized, quality banking services to individuals, organizations and small businesses in their regional market. As a community bank, they fully understand the special banking needs of their customers, the social and economic conditions of underserved people and residents in distressed communities; in return for their support, Asian Bank promises to continually demonstrate a commitment to their communities and to those that lack adequate access to capital and or financial services. Their goal is to be the premier bank in their market by offering an ever-widening range of personal and business financial products and services. Through their activities, they create value for their customers, shareholders, employees and the entire community.
Ling (Sandra) Xu:
Ling (Sandra) Xu
PACB: How did you get into community banking?
Ling (Sandra) Xu: Originally, I am from Chongqing, China, where I started my banking career. Opportunity led to living in Munich, Germany; then, in 2017, I moved to Philadelphia from Munich. In the beginning, I did not know what a community bank stands for in the United States, and since I had four years of banking experience, I hoped to continue my career. One day, walking through Chinatown, I saw the Asian Bank logo and thought it would be an excellent chance to use my knowledge and experience to serve people with their financial needs. Feeling inspired, I quickly submitted my job application and was happily accepted by the Asian Bank. From then, I began to learn about community banks in the United States.
PACB: What is the most rewarding aspect of working in community banking?
Ling (Sandra) Xu: The most rewarding aspect of working in community banking is helping the people in our community who cannot speak English or have unique financial needs.
PACB: People always want a definition of “community bank,” what’s yours?
Ling (Sandra) Xu: For me, community banks provide financial convenience to our friends and neighbors while helping each other grow.
PACB: Tell us something about yourself that most people don’t know.
Ling (Sandra) Xu: I love gardening and find growing beautiful flowers and organic vegetables most rewarding. Last year, I planted plenty of flowers around my house and got a big harvest of lettuce and tomatoes. I enjoy the process of caring for small seeds that grow into healthy adult plants. Seeing my plants thrive is very fulfilling and similar to the sense of accomplishment I feel when a client successfully obtains a mortgage and can buy their dream home or refinances for a lower interest rate.
PACB: What is the 5th picture in your camera roll on your phone, and can you please share the story behind it?
Ling (Sandra) Xu: The fifth photo on my phone is significant to me. It is a commemoration of the day when I helped my clients buy their dream home at an excellent rate for the first time since I started working as a Residential Mortgage Originator in Asian Bank. The buyer was delighted with our service and rate. I always keep this picture to inspire myself. Through my efforts, I can help people in our community to realize their American dream.