Pub. 2 2020 Issue 4

HOMETOWN BANKER | HOMETOWNBANKER.ORG | 1 PACB HEADQUARTERS 3211 N. Front Street Suite 102 Harrisburg, PA 17110 2020 EXECUTIVE COMMITTEE Chairman Jon P. Conklin Woodlands Bank Chair Elect Lori A. Cestra Enterprise Bank Vice Chairman Roger A. Zacharia Ambler Savings Bank Secretary/Treasurer Timothy P. Snyder Fleetwood Bank President/CEO Kevin L. Shivers PACB Immediate Past Chairman Troy M. Campbell Altoona First Savings Bank PACB STAFF President/CEO Kevin L. Shivers SVP Strategy and Operations Barbara W. Holbert Communications Director Eric A. Kovac Director of Government Relations Allison L. Coccia Executive Administrative Assistant/Office Manager Evelyn M. Sponsler Executive Assistant to the President Jena I. Wolgemuth BUSINESS HOURS 8:30 a.m.-5:00 p.m. Monday through Friday Telephone: 717.231.7447 STANDING COMMITTEES CHAIRS AND VICE CHAIRS Education Edward Martel Jonestown Bank and Trust Co. Wendy Nagle PennCrest BANK Finance and Budget Timothy P. Snyder Fleetwood Bank FIRSTPAC Chuck Leyh Enterprise Bank Legislative Chuck Leyh Enterprise Bank PACB Foundation Andrew W. Hasley Standard Bank, PaSB Terry L. Foster MCS Bank Thomas Ondek Sewickley Savings Bank PACB SOCIAL MEDIA Twitter: @PaCommBankers Facebook: @PaCommBankers Instagram: @PaCommBankers LinkedIn: PACB – Pennsylvania Association of Community Bankers YouTube: PaCommunityBankers Flickr: PaCommunityBankers ADVERTISING SALES To advertise in Hometown Banker , please contact Louise Killpack at The newsLINKGroup, Inc. or 801.676.9722 16 20 ©2020 Pennsylvania Association of Community Bankers (PACB) | The newsLINK Group, LLC. All rights reserved. The Hometown Banker is published 12 times each year by The newsLINK Group, LLC for the PACB and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the PACB, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. The Hometown Banker is a collective work, and as such, some articles are submitted by authors who are independent of the PACB. While the Hometown Banker encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at: 855.747.4003. Member and Associate Member subscriptions, $60 per year. All other subscriptions, $84 per year. Please send address changes to PACB, Attention: Hometown Banker, 2405 North Front Street, Harrisburg, PA 17110-5319. 9 2 A Word from PACB’s Chairman 3 From the President/CEO’s Desk 4 Supporting Our Communities: It’s What We Do Every Day PACB & Community Banking’s Response To The Coronavirus Pandemic 8 Remote Access Security Considerations During A Pandemic 9 Pennsylvania’s Banks And Credit Unions Committed To Providing Essential Services To Consumers and Businesses During COVID-19 Health Emergency Financial Institutions Are Safest Place To Keep Funds During Crisis 10 PACB Coronavirus Response Timeline — March 2020 14 COVID-19 Response PACB: A Resource For Community Banks 16 Detailing The Community Bank Provisions of The Cares Act 18 Is Your Business Continuity Plan Up To Date? 20 Emergency Preparedness — Key Considerations For Financial Institutions 22 Pandemic Perspectives: Safety, Service And Smart Messaging During Times Of Crisis 24 Crisis Leadership 101 HOMETOWN BANKER APRIL 2020